Is there a server Problem?

Question

Is anyone else experience issues connecting to the MYOB servers for online files?

We have been getting a connection error for about 40 minutes now.

my.myob connection works ok but their is a problem connecting to AccountRight Live.

melisa_d · Answer

Hi&nbsp;joffl81,&nbsp;
&nbsp;
Thanks for your post. We haven't had any widespread client reports about AccountRight experiencing Connection errors. If you're still getting this error message I'd suggest going through our Help Article Error: Connection error which has instructions and information on what to troubleshoot.&nbsp;
&nbsp;
Do let me know how you go.&nbsp;

joffl81 · Answer

So it turns out we were locked out because we were running a 2022.6 data file.

As soon as I did the file upgrade we were back in.

There was no notice that this would happen and in the middle of a business day?

This shows the contempt MYOB has for their paying customers.

I am appalled.

MYOB really are on a downhill slide.

They used to have great customer service but it is beyond bad now.

I spent a couple of hour on the phone on hold only to be cut off yesterday. Then tried the live chat only to be told that it would need a product specialist to call me and that would have to wait until early next week as it was a Friday afternoon.

melisa_d · Answer

Hi&nbsp;joffl81,&nbsp;
&nbsp;
I'm sorry that you had that experience.&nbsp;If you wish to offer additional feedback on this, you're welcome to do so via the Feedback &amp; Complaints channel on our Contact us page.
&nbsp;
Generally you should recieve notification for updates when there is an AccountRight server edition update available, information on this is available here. I'm not sure what would have happened at the time, if you do experience any issues in the future you're welcome to post on the Community Forum. We'd be happy to help.&nbsp;

joffl81 · Answer

We do get the notification for updates however we do not jump straight in to these as we do not trust that something will not be broken.&nbsp;We follow very closely the AccountRight releases that says when versions are Scheduled for Decommision as per below link.&nbsp;AccountRight releases - General - MYOB Help Centre&nbsp;As you will see it does not list that 2022.6 version is scheduled to be retired yet.I cannot understand how you can do this.Empty apologies do not fix the fact that we had 2 staff twiddling their thumbs for half a day friday and then&nbsp;unnecessarily have to repeat work that was lost when we were unceromoniously disconnected from OUR data file.&nbsp;

bil · Answer

I had the same experience. I was litterally in the middle of a Payroll run. I'd completed half of my employees. Next thing I receive an error message "Connection to Server Lost, try again..."&nbsp;I tried over and over from various machines. At NO TIME did it say I was trying to connect with a decomissioned version. ALL MYOB users know that you freqently release new versions with bugs or unintnded consequences. We ALWAYS update before you notify of a decommissiond verson and we receive NO NOTICE for 2022.6 in this case.&nbsp;Your error message "Connection to the server was lost--check internet, etc..." is a WHOLELY inadequate message in this instance. Your help team did NOT suggest that mine was a version error and instead told me I'd have to wait FOUR DAYS for a product specialist to review and contact me (still waiting by the way...).&nbsp;MYOB service gets worse month to month, year to year. MYOB product is more problematic and bug ridden than ever and the only thing you know how to do is to raise your prices and give lame excuses for a BAD product poorly serviced. As a MYOB user for TWENTY YEARS, I have totally lost confidence in your product and your ability to provide even mediocre service and support.&nbsp;SHAME on MYOB for your failure to protect your asset and your customers. It could hardly be worse.

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