Forum Discussion

AJQ's avatar
AJQ
Experienced Cover User
3 years ago

Making Accounts Inactive

Hello

When I try to make an account inactive the account changes from detail account to header account and is unable to be made inactive.

  • Tracey_H's avatar
    Tracey_H
    3 years ago

    Hi AJQ 

     

    Thanks for your post. We are aware that some users are currently unable to edit accounts. Attempting to edit an account is changing it to a Header account and giving that error. Clicking on Cancel will retain the account as it was originally.

     

    Our developers are currently investigating this. In the meantime, accounts can be successfully edited by accessing the company file through the browser.

     

    We do apologise for the inconvenience caused.

  • Tracey_H's avatar
    Tracey_H
    Former Staff
    3 years ago

    Hi AJQ 

     

    Thanks for your post. We are aware that some users are currently unable to edit accounts. Attempting to edit an account is changing it to a Header account and giving that error. Clicking on Cancel will retain the account as it was originally.

     

    Our developers are currently investigating this. In the meantime, accounts can be successfully edited by accessing the company file through the browser.

     

    We do apologise for the inconvenience caused.

    • AJQ's avatar
      AJQ
      Experienced Cover User
      3 years ago

      Hello

      Thank you for the update

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