Forum Discussion

LindaC11's avatar
LindaC11
Experienced Cover User
5 years ago

MYOB freezing when when printing or saving an invoice to disc

I cannot print or save an invoice created in MYOB Everytime i try it goes to the please wait screen and doesnt move on from there. I eventually have to close the program using task manager  
  • Melisa_D's avatar
    Melisa_D
    5 years ago

    Hi LindaC11, 

     

    Thank you for your post. Can I please get you to troubleshoot/confirm the following:

    • Is your file online or offline ?
    • Can you please clear your AccountRight cache, once cleared can you attempt to print or save the invoice to disk. Does this work ?
    • If your file is online can you please Check out the file and attempt to print/save the invoice to disk. Does this work ?

    If this does not work after the above troubleshooting steps please attach a copy of your files Diagnostic log when it freezes again. 

Melisa_D's avatar
Melisa_D
Former Staff
5 years ago

Hi LindaC11, 

 

Thank you for your post. Can I please get you to troubleshoot/confirm the following:

  • Is your file online or offline ?
  • Can you please clear your AccountRight cache, once cleared can you attempt to print or save the invoice to disk. Does this work ?
  • If your file is online can you please Check out the file and attempt to print/save the invoice to disk. Does this work ?

If this does not work after the above troubleshooting steps please attach a copy of your files Diagnostic log when it freezes again. 

  • LindaC11's avatar
    LindaC11
    Experienced Cover User
    5 years ago

    Hi Melisa, Checked out the file and cleared the cache and this worked.  Thank you so much for your help.