MYOB Intray not receiving email invoices
Just upgraded to Accountright 2022.8, and MYOB Intray is not receiving emailed invoices. Have reset the email address with no success. Please help! Have incurred late fees because email didn't send.
Forum Discussion
Hi sleep
Generally, when this happens, it is due to one of the following reasons :
- Documents are bigger than 10 MB in size.
- Documents are not in one of these formats: PDF, JPG, JPEG, TIFF, TIF, or PNG
Therefore, please check this and if the documents are in correct size and format, get them to email the document directly to your business/personal email address ( as a test) and then check if you can forward that document to the intray email address. This would help in troubleshooting if the issue is with the documents or the intray feature. Can you please also check if you're able to drag and drop these documents in the intray?
- Documents are in the correct format. Documents can be received to personal email address. Drag-and-drop process works (to bring documents to the intray). Only being able to use the drag-and-drop process will cause a problem. Our authorising process is to require manager to email documents to MYOB Intray instead of logging into MYOB to drag and drop. Requiring manager to log into MYOB will cause unnecessary delays.
Hi sleep
Apologies for the delay in getting back to you. We have followed this up and please try resetting your intray email address again, and the documents should be emailed without issues. If they still cannot be emailed, send me your product serial number by Private Message, and I'll escalate this.
