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DiGreen's avatar
DiGreen
Contributing User
2 years ago

MYOB payby refund to customers paypal account

myob payby I need to refund a payment made via a customers paypal that has been processed by myob direct, and have no idea on the how to, if anyone can help would be awesome. ie. how do we get into ...
  • Genreve_S's avatar
    Genreve_S
    2 years ago

    Hi DiGreen, 

     

    Thanks for reaching out. 

     

    I understand that sometimes payment should be returned to customers. There is no way to refund the customer using MYOB PayBy directly. Generally, if a customer needs to get refunded, we create a credit note and then refund it using the system. AccountRight has a credit system that we could use. Here are some helpful articles that will guide you in the process. Customer returns, credits and refunds Settling customer credits. 

     

    Let us know if you require any further assistance with this. We're happy to help. 

     

    Cheers, 
    Genreve

Genreve_S's avatar
Genreve_S
MYOB Moderator
2 years ago

Hi DiGreen, 

 

Thanks for reaching out. 

 

I understand that sometimes payment should be returned to customers. There is no way to refund the customer using MYOB PayBy directly. Generally, if a customer needs to get refunded, we create a credit note and then refund it using the system. AccountRight has a credit system that we could use. Here are some helpful articles that will guide you in the process. Customer returns, credits and refunds Settling customer credits. 

 

Let us know if you require any further assistance with this. We're happy to help. 

 

Cheers, 
Genreve

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