Forum Discussion

LP1's avatar
LP1
Experienced User
2 years ago

opening myob - states backup in progress but not correct

When I try to open my MYOB file I get this message:   Back up in progress The company file is currently backing up  You can sign on once the backup is complete   There is no MYOB file open
  • LP1's avatar
    LP1
    2 years ago

    Hi All,  I finally had this resolved by calling MYOB who were able to reset our file within 1 minute so back operating as per normal.  Only frustration was no way to resolve without there direct assistance so had to wait 2 hours for them to open.

PBTannie's avatar
PBTannie
Experienced Cover User
2 years ago

We have the same problem too. I have heaps of work to do today as well. Argh

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 years ago

    Hi, PBTannie 

     

    Thanks for your post.

     

    Could you please log into your account to see if the error message will show up again? We were able to fix the issue you are having on your end. We're sorry for the inconvenience this may have caused you. We truly appreciate your patience and understanding.

     

    Best regards,

    Doreen

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