Forum Discussion

LP1's avatar
LP1
Experienced User
2 years ago

opening myob - states backup in progress but not correct

When I try to open my MYOB file I get this message:   Back up in progress The company file is currently backing up  You can sign on once the backup is complete   There is no MYOB file open
  • LP1's avatar
    LP1
    2 years ago

    Hi All,  I finally had this resolved by calling MYOB who were able to reset our file within 1 minute so back operating as per normal.  Only frustration was no way to resolve without there direct assistance so had to wait 2 hours for them to open.

Doreen_P's avatar
Doreen_P
MYOB Moderator
2 years ago

Hi, LP1 

 

Thanks for your post.

 

We were able to run a fixed script on your company file. Kindly try to access your account to see if the error message will show up again. Please let us know if you require any further assistance with this. We are happy to assist you.

 

Best regards,

Doreen

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