Forum Discussion

LP1's avatar
LP1
Experienced User
2 years ago

opening myob - states backup in progress but not correct

When I try to open my MYOB file I get this message:   Back up in progress The company file is currently backing up  You can sign on once the backup is complete   There is no MYOB file open
  • LP1's avatar
    LP1
    2 years ago

    Hi All,  I finally had this resolved by calling MYOB who were able to reset our file within 1 minute so back operating as per normal.  Only frustration was no way to resolve without there direct assistance so had to wait 2 hours for them to open.

Doreen_P's avatar
Doreen_P
MYOB Moderator

Hi, BR5 

 

Thanks for your post. 

 

We were able to run a fixed script on your company file. Kindly log out and then log back into your account to see if the error message will appear again. Please let us know if you still require any further assistance with this. We are happy to assist you.

 

Best regards,

Doreen

BR5's avatar
BR5
Contributing User
2 years ago

Thanks for you quick response.  All working

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