Forum Discussion
Hi Kormal
How do you clear the cache? Sorry bit of a nube when it comes to these things. Just so that you know, we are not running the live version, we are using a local server.
Jill
Hi Jillus
This link: Clear AccountRight cache has instructions on clearing the cache and it will work on local files too. Please try following the steps and let me know how you go on.
- Jillus3 years agoExperienced Cover User
Hi Kormal
I have cleared the cache when upgrading to the latest version 2022.3, but still having the problem. The system is creating two payments on a sale one after the other still. We have a lot of transactions a day, and it happens at least one or two times each day still.
- Komal_S3 years agoMYOB Staff
Hi Jillus
In that case, can you please take a screenshot of the History window of the payments for one such invoice and send it by Private message so we can investigate what's causing this.- Jillus3 years agoExperienced Cover User
I have emailed them, thanks Kormal
Jill