Forum Discussion

yennvisory's avatar
yennvisory
3 years ago

Receiving error when recording payment

Hi I keep getting the same message when trying to record payment. "Something went wrong. Please try again or refresh the browser."
  • Melisa_D's avatar
    Melisa_D
    3 years ago

    Hi HughBooks, 

     

    Thanks for your post and welcome to the Community Forum ! I've found the cause of the error and have arranged to have your file repaired, the case number case01008377. Once our teams have fixed this they will email you an update. 

     

    Do let me know how it goes. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Hawk5's avatar
Hawk5
Experienced User

Hi Melisa_D  and Tracey_H 

 

I am having the same problem and am very hopeful that you can assist! I spoke to someone for about 1.5 hours on MYOB helpline a few weeks ago but they were unable to assist (they tried everything and were very helpful).

 

I have trawled through the forums and finally found this thread.

 

Please find my console error log document attached. The last 4 digits of my serial number are 8913.

 

Thank you!

Melisa_D's avatar
Melisa_D
Former Staff
3 years ago

Hi Hawk5, 

 

Thanks for your post and welcome to the Community Forum ! Looking at your serial number you have 2 files online, can you confirm the file ID of the file that you're having issues with (This can be found by going to Help > About MYOB AccountRight) or please confirm the file name so I can assist. 

  • Hawk5's avatar
    Hawk5
    Experienced User
    3 years ago

    Hi Melisa_D , thank you for your reply. The error is occurring on Company File ID: 1

    • Melisa_D's avatar
      Melisa_D
      Former Staff
      3 years ago

      Hi Hawk5, 

       

      Thanks for the details. I've run some scripts and it hasn't picked up any issues in the background, can you please confirm what you're processing when the error appears. Also can you please provide a screenshot of the error so I can take a look into this further. 

      • Hawk5's avatar
        Hawk5
        Experienced User
        3 years ago

        Thank you so much for looking into it Melisa_D ! It is much appreciated.

         

        I will message you with screen shot of the transaction and error message

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.