Hi
We emailed out a bunch of remittances to suppliers via pay bills on Friday. All emails were received but did not contain the usual PDF attachemnt. Has anyone else had this issue, and has MYOB issued any explanation?
Hi mClgroup17,
Thanks for reaching out.
I understand how important the attachment is for the remittance advice because the attachment itself is the document. Generally, if any invoices, remittance advice, or customer statement emails where received without attachments there is a problem with the custom forms that we are using. May I confirm if we are using any custom forms? Also, I would recommend trying to send the remittance advise using one of the default forms from the system.
Let us know if you require any further assistance. We're happy to help.
Cheers,
Genreve
Hi Genreve
We are not using a custom form, we are and have always just used the standard remittance generated by MYOB. We generally pay suppliers on a Friday and this is the very first time it has been reported that the attachment is not attached
I received a "no reply" email this morning saying this matter had been resolved, it hasn't been resolved. At this point in time I haven't had a reply from Geneve or my latest post.
Geneve please get back to me as soon as possible as I will be remitting again on Friday
Hi mClgroup17,
Sorry to hear that and thank you so much for your patience. Would you mind expanding upon what email method you do use i.e. Is Setup>>Preferences>>Emailing>>Send Emails Using AccountRight enabled? If not, what email product do you use and what version? Do those emails appear in the sent box/outbox within your email client with the attachment?
Regards,
Earl
Hi mClgroup17
Apologies. This can generally happen if there are no tables on the customs form. A workaround would be adding a blank table onto the customized form by clicking “Insert Table”. This will allow the remittance advice to be emailed with the attachment.
Please let us know how you go on this.
Regards,
Earl
I am not using a custom forms. I am using the standard form in the system which I have been using since the beginning of time. What has changed in the system?
