Forum Discussion

MC18's avatar
MC18
2 years ago

Unable to confirm company file online

Hi, i am unable to confirm the company file online, hope to get some help. Thanks!

  • Leneth_A's avatar
    Leneth_A
    2 years ago

    Hi MC18, 
     
    Thanks for your post and welcome here to the Community Forum. We appreciate you taking the time to bring your inquiry with us. We regret that you are facing problems in confirming your company file and we value your patience and cooperation during this time. 
     
    Regarding this matter, I have checked your account using the email address associated with it and I can see that you are in an older version of AccountRight. In this case, we highly recommend updating to the latest version of AccountRight which you can find on our downloads page. There is no cost involved, simply install the latest version, and open your company file to upgrade it. This will be able to be confirmed online. We have also updated our online help with this information: Activation and confirmation errors. 
     
     
    Please do not hesitate to post again if you need help in the future. 
     
    If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. 
     
    Cheers,  
    Leneth

  • Leneth_A's avatar
    Leneth_A
    Former Staff
    2 years ago

    Hi MC18, 
     
    Thanks for your post and welcome here to the Community Forum. We appreciate you taking the time to bring your inquiry with us. We regret that you are facing problems in confirming your company file and we value your patience and cooperation during this time. 
     
    Regarding this matter, I have checked your account using the email address associated with it and I can see that you are in an older version of AccountRight. In this case, we highly recommend updating to the latest version of AccountRight which you can find on our downloads page. There is no cost involved, simply install the latest version, and open your company file to upgrade it. This will be able to be confirmed online. We have also updated our online help with this information: Activation and confirmation errors. 
     
     
    Please do not hesitate to post again if you need help in the future. 
     
    If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. 
     
    Cheers,  
    Leneth

    • MC18's avatar
      MC18
      2 years ago

      Hi Leneth,

      Thanks for your reply. Have done the updating and working ok now. Cheers!

      • Leneth_A's avatar
        Leneth_A
        Former Staff
        2 years ago

        Hi MC18, 
         
        You're most welcome. Thank you as well for your patience and the update on this. We are glad to hear that you successfully updated your company file, and it is now working. 
         
         
        Feel free to post again anytime you require further assistance. 
         
        Cheers,  
        Leneth

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