Forum Discussion

Mags's avatar
Mags
Trusted Cover User
4 months ago

Unable to Print, Email or Save to Disk Sale Invoices in lock period

We are using AccountRight Build 2024.6.1.9 Desktop and are unable to print, preview, email or send to disk a Sales Invoice in a Lock Period.   How do we email an invoice copy to a customer or send ...
Desktop
  • Princess_R's avatar
    Princess_R
    4 months ago

    Hi Mags,

     

    Thanks for reaching out about the issue with printing or emailing invoices! I'm happy to let you know that our team has fixed this problem in the latest AccountRight update. You should now be able to print, preview, email, or save sales invoices even when they are in a locked period without needing to unlock them. Just make sure to update to the latest version of AccountRight. You can find more info about the updates here.

     

    Feel free to get in touch if you need more help.

     

    Cheers,

    Princess

Doreen_P's avatar
Doreen_P
MYOB Moderator
3 months ago

Hi there Louise_xoz,

 

I understand that this can be frustrating when you can't print invoices. As per checking on our end, the issue with printing or emailing invoices during a locked period has already been resolved. If you have encountered issues with the latest update, let me know. I'll be more than happy to look it up for you.

 

Best regards,

Doreen

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