Forum Discussion

RoxyAtButtery's avatar
RoxyAtButtery
Experienced Cover User
5 years ago

Accountright Payroll crashes

Hi. MYOB Accountright crashes pretty much once per payroll fortnight for us. It crashes when we attempt to record the transaction. We have a fairly large payroll so it causes quite a lot of stress hop...
  • Melisa_D's avatar
    5 years ago

    Hi RoxyAtButtery

     

    Sorry to hear about the issues you're experiencing. Can I please confirm how many employees you are processing at a time when the error occurs ?

     

    To troubleshoot I would suggest attempting the following:

    • If your file is online can you please check out the file and process the payroll, does the software crash when it is checked out ?
    • Can you please clear your AccountRight cache, does the software still crash after clearing the cache ?

    You can definitely attach the Diagnostic log of the file if it still crashes to this post, the following forum post has instructions on how to retrieve the Diagnostic log