Forum Discussion

Kellmet's avatar
Kellmet
Experienced User
11 months ago

An employee is not showing on the STP drop down list to terminate

An employee is not showing on the STP drop down list to terminate. He was paid out a few weeks ago. I have removed hid his termination date and his name still does not appear on the Add Termination L...
Doreen_P's avatar
Doreen_P
MYOB Moderator
11 months ago

Hi, Kellmet

 

Thanks for your post.

 

If an employee is not showing up on the STP drop-down, this often happens when the employee has the Employment Basis field set to a status of Other (Not Reported). To correct this, kindly follow the steps provided below:

 

  • Click on Card List in the Card File command center.
  • Click the arrow beside the employee’s name.
  • Click on the Payroll Details tab.
  • Update the Employment Basis to a different status than Other (Not Reported)
  • After correcting this, they will need to send an update event to the ATO.

Please let us know how it goes on your end.

 

Best regards,

Doreen

  • Kellmet's avatar
    Kellmet
    Experienced User
    11 months ago

    Hi Doreen,

     

    I have gone into the person’s card and changed the status to Other (Not Reported).

     

    How do I update the even to the ATO when his name still does not appear?

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator
      11 months ago

      Hi, Kellmet

       

      Thanks for your response.

       

      Kindly change the Employment Basis to a different status except for Other (Not Reported). Also, make sure to check if a termination date has been entered on the employee's card file. To check it, go to Card File > Cards List > Employees tab and then open the employee's card, click Payroll Details tab, > Clear the Termination Date > Click OK. Once done, you may check the employee's name if it's showing up now.

       

      Please let us know how it goes on your end.

       

      Best regards,

      Doreen

      • Doreen_P's avatar
        Doreen_P
        MYOB Moderator
        11 months ago

        Hi, Kellmet

         

        We would like to follow up on your concern. Kindly let us know if you still need further assistance. Don't hesitate to reach out to us. We are delighted to assist you.

         

        Best regards,

        Doreen