Forum Discussion

Zappy's avatar
Zappy
Valued Partner
4 months ago

Bas pro forma <> payroll reports

The BAS pro forma is leaving off a wage category even though that category has been tagged as gross wages at w1

 

I rang tech support

 

No joy 

 

Hepl

 

Zappy :)

browser
  • AmandaCL's avatar
    AmandaCL
    MYOB Moderator
    4 months ago

    Hey Zappy

    We are aware of an issue that impacts all payroll categories showing up in Online BAS. This has been raised and is currently under investigation. We recommend preparing and lodging your BAS manually whilst we work to resolve this.

     

    Cheers, Amanda. 

    • Zappy's avatar
      Zappy
      Valued Partner
      2 months ago

      Still hasnt been fixed

       

      For goodness sakes

       

      How long should this take?

       

      Also, your tech support staff dont know about this issue

       

      Im on the phone to New Zealand right now.

       

      Ive been on hold for 38 minutes

       

      Zappy 

      • Earl_HD's avatar
        Earl_HD
        MYOB Moderator
        2 months ago

        Hi Zappy,   

        This issue is currently under investigation. As a temporary workaround, we recommend preparing and lodging your BAS manually while we work on a fix. We understand this may cause inconvenience and appreciate your patience. At this time, we do not have an estimated time frame for when this will be resolved. Our team is committed to fixing the issue as quickly as possible. If you have any questions or need further assistance, please don't hesitate to reach out.

        Regards,
        Earl