Forum Discussion

Jenny-Penny's avatar
Jenny-Penny
Trusted Cover User
3 years ago

Can no longer access payroll reporting centre

After update to stp 2 i cant access payroll reporting centre (web browser) it goes to ID Administrator I am administrator and my email is listed under administrator. but keep getting somethings gone...
  • SamaraM's avatar
    SamaraM
    3 years ago

    Hi Jenny (Jenny-Penny)

     

    Sorry to see that no one has replied to you yet. Can you check on the user setup that your email is linked to a user ID correctly?

    To do this go to; Setup > User Access  > Highlight your user ID > ensure 'This user will sign on with a my.MYOB account' is selected.

     

    If it is set up correctly and you are still unable to open the reporting center, can you please send me a Private Message with the below details so I can take a look into this for you:

    • Serial Number 
    • Your full name and email address 
    • Company File ID of the file (This can be found by going to Help > About MYOB AccountRight)
    • Screenshot of the User Access screen

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

SamaraM's avatar
SamaraM
Former Staff

Hi Jenny (Jenny-Penny)

 

Sorry to see that no one has replied to you yet. Can you check on the user setup that your email is linked to a user ID correctly?

To do this go to; Setup > User Access  > Highlight your user ID > ensure 'This user will sign on with a my.MYOB account' is selected.

 

If it is set up correctly and you are still unable to open the reporting center, can you please send me a Private Message with the below details so I can take a look into this for you:

  • Serial Number 
  • Your full name and email address 
  • Company File ID of the file (This can be found by going to Help > About MYOB AccountRight)
  • Screenshot of the User Access screen

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Jenny-Penny's avatar
Jenny-Penny
Trusted Cover User
3 years ago

Thankyou Samara I've sent you private message

  • Jenny-Penny's avatar
    Jenny-Penny
    Trusted Cover User
    3 years ago

    HI again Samara,

     

    sent you a second message yesterday, just checking you got it.

     

    Thanks

     

    Jenny

    • Jenny-Penny's avatar
      Jenny-Penny
      Trusted Cover User
      3 years ago

      Thankyou very much Samara,

       

      All fixed :-) 

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