Forum Discussion

Lainie's avatar
Lainie
Contributing Cover User
2 years ago

Can't access an employee file

Hi,   I can't access one of my employee cards. When I try to open it I keep getting a message saying something's gone wrong and AccountRight needs to close.   If someone could assist that would b...
  • Princess_R's avatar
    Princess_R
    2 years ago

    Hi lainie,

     

    Thank you so much for your response.

     

    I appreciate you confirming your account information.

     

    I've run the fix script on your company files. You may try accessing the employee card file now.

     

    Please let me know how you go about this.

     

    Cheers,

    Princess

Princess_R's avatar
Princess_R
MYOB Moderator

Hi lainie,

 

Thank you for your post. I'm sorry for any inconvenience this may have caused you.

 

We do have a script that I can run over your company files regarding this particular error. Can you please confirm the last four digits of your serial number and the company file ID (this can be found by going to the Help menu >> About MYOB AccountRight)?

 

Cheers,

Princess

Lainie's avatar
Lainie
Contributing Cover User
2 years ago

Thanks so much for your reply - details as follows:

 

Last 4 digits of serial number - 6200

Company File ID - 1

 

Thanks again I really appreciate it.

 

Lainie

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    2 years ago

    Hi lainie,

     

    Thank you so much for your response.

     

    I appreciate you confirming your account information.

     

    I've run the fix script on your company files. You may try accessing the employee card file now.

     

    Please let me know how you go about this.

     

    Cheers,

    Princess

    • Lainie's avatar
      Lainie
      Contributing Cover User
      2 years ago

      Hi Princess_R ,

       

      Thanks again - problem fixed!

       

      Cheers,

      Lainie

      • Princess_R's avatar
        Princess_R
        MYOB Moderator
        2 years ago

        Hi lainie,

         

        Thank you for the update. It's great to hear that it's now solved. Please feel free to create a new post whenever you need help in the future. I'm more than happy to assist.

         

        If I am able to help you resolve your issue, can you please select "Accept as Solution" to help other users find this information?

         

        Cheers,

        Princess

         

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