Hi Tyson1979
Sorry to hear you're having this issue. So that I can assist can you send the last FOUR digits of the serial number and the Company File ID (Help>>About MYOB AccountRight)
9721
Product: AccountRight Plus AU 2022.5.0
Build: 202.524.6773
Company File ID: 1
Hi Tyson1979
Thanks for that information. I've run the script so you should be able to process pay runs now. Please let me know if you continue to have problems.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Hi Tracey,
I'm having this same issue.
It happened to a separate client file last week and now another.... Why is this happening??
I will send you a PM with the MYOB AR file details for you to run scripts
Thank you
Thanks for sending those details. I've run the script over that file so you should be able to process pays now.
Let me know if you continue to have problems.
Hi Tracey_H , I am experiencing the same issue.
PLEASE HELP as I have been trying to process 37 pays and MYOB keeps zeroing out when I go to record the pays!
I cannot get through to MYOB and I need to process the pays today.
I will also PM you my details
thank you!
Hi Tracey,
I have managed to get through to MYOB and my issue appears to have been resolved so no need to respond.
thank you
