Forum Discussion

KristieBake's avatar
KristieBake
Experienced User
3 years ago

First payroll is not processing

 

This is extremely urgent please - I've tried several times processsing payroll and it zeros out. 

 

Can you please urgently help out and we can process payroll today. 

 

 

  • Hi KristieBake

     

    Can you please confirm the last 4 digits of your product serial number and file ID of the file (This can be found by going to Help > About MYOB AccountRight), I will run a script over the file to resolve this for you. 

     

    Please do sign out of the file in the meantime. 

      • Melisa_D's avatar
        Melisa_D
        Former Staff

        Hi KristieBake

         

        I've had the script run over your file, do let me know how it goes. 

         

        If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

  • KristieBake's avatar
    KristieBake
    Experienced User

     

    We have the same issue. Could you please help to run a script over our file and sovle the problem, so that we can process payroll today. it's very urgent!