since my meessage above I have googled this process and it says to void the paycheque - not once have I been advised of that step - will see if that works now.
Hi Tracy
While waiting on the telephone to speak with somebody I posted this query and received your reply. I hung up after a very long wait as I had done exactly what you had advised however I thought maybe I had to restart my computer to activate any changes. Anyway no change to the 0 Gross earnings for the employee who left last year. I printed out a Payroll register and it shows no BASE Salary for this employee at all so I went into her employee card for the upteenth time and it does show that she has a base salary -Eeeek it this a gliche in the system or it their a virtual assistant I can contact to take a look as I must be missing something.
Regards
Jenny
Hi jdillon
The Payroll activity report gets its data from the payruns process through Process payroll. The Payroll register and STP reports get their data from the employee card>>Pay history. This means that if the Payroll activity and Payroll register reports are different a manual change has been made to the employee card>>Pay history.
You will need to change the employee card>>Pay history (Payroll details tab>>Pay history on left side) back to what it should be and process a $0 pay with payment date as 30 June to update STP.
Please let me know how you go.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Ok - you say in your email that I need to change tghe employee card pay history back to what it should be ?? I have printed out monthly payroll activities for the period the employee worked up to termination and I went to put in these amounts into the history but the system does not allow me to type in any amounts.-
can you explain in layman terms how to change pay history back, bearing in mind I never touched the pay history so do not really understand what you mean.
Please advise how to change pay history in layman terms as I cannot change anything, not that I changed pay history but after 3 days of messing about and getting all the way back to where I started The end of year report is still out by the base wages earnt up to the date of termination. i have done so many zero pay runs and this is all i have done for 3 days
Hi jdillon
The Payroll activity report gets it's data from the pays recorded in Process Payroll.
The Payroll register report and STP YTD verification report/Summary of payments report get their data from the employee card>>Pay History.
When the Payroll activity report and STP reports don't reconcile the first troubleshooting step is to run the Payroll activity and Payroll register reports. They should always be exactly the same. If they are different it means that a manual change has been made to the employee card>>Pay History. Any payroll changes must be recorded through Process Payroll so that all payroll/STP reporting is correct.
If the Payroll register report is incorrect you will need to restore a back up taken prior to 30 June, change the Pay history back to what it should be, process a $0 pay with payment date as 30 June to update STP. Wait until that report is accepted before rechecking the YTD verification report.
The Pay History is in the Payroll Details tab>>Pay History on the left side tab bar.
Please let me know if you need further help.
