Forum Discussion

MarkAcct's avatar
MarkAcct
Contributing User
3 years ago

ETP Not Showing on Verification Report or Summary of Payments

Sooooooooo I have tried everthing MYOB thinks will fix the problem,  I have ran, reversed added and cancelled terminated and reinstaed the termination/emplyment of one employee numerous times and yet...
  • Komal_S's avatar
    Komal_S
    3 years ago

    Hi MarkAcct 

    Please send me your product serial number and company file name by Private Message, so we can run a script to find out what's causing this.

     

     

    Issue fixed by repair team ^KS

Komal_S's avatar
Komal_S
MYOB Staff

Hi MarkAcct 

Can you please confirm if you did the reversals while on STP phase 1 or STP phase 2?  

Also, are the ETP's showing correctly on individual summary of payments reports for employees ? If not, which other reports are not displaying them correctly. 

MarkAcct's avatar
MarkAcct
Contributing User
3 years ago

Hi Komel

 

I believe I am in STP1 , as all the Payroll Categories have STP1 and STP2 classification drop down menus.

 

The GL and the payroll reports are all correct.  It is only the verification report and the Individuals Summary of Payments that the ETP is not showing on.

 

 

  • Komal_S's avatar
    Komal_S
    MYOB Staff
    3 years ago

    Hi MarkAcct 

    Please send me your product serial number and company file name by Private Message, so we can run a script to find out what's causing this.

     

     

    Issue fixed by repair team ^KS

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.

 

Related content