Forum Discussion

Emily_299's avatar
Emily_299
Experienced User
5 years ago

Gross payments showing $0 after submitted to Payroll reporting center

    Hi Team,   I processed our last Jun payroll today and back dated as 30/6/20 for 24/6-30/6 week. After I filled out my name for reporting and submitting to payroll reporting center, the error ...
Payroll
  • Komal_S's avatar
    Komal_S
    5 years ago

    Hi Emily_299 

     

    Normally, a payrun is declared again by doing a zero dollar payrun in the system as that sends updated information to the ATO. Could you please try doing that and then click on Ellipsis next to the last report sent to check if the Gross Payments are correct:

    Please let me know if you have additional questions on this.

GERRI2020's avatar
GERRI2020
Contributing User

Well good luck if you tried calling for assstance, somone took an hour to work out they couldnt asst and then put me on hold for another hour until eventually i hung up.

On hold again now its a total joke!

 

Tracey_H's avatar
Tracey_H
Former Staff
5 years ago

HI GERRI2020 

 

Sorry to hear you've had problems getting through to phone support. If you can give us some details on your issue we'll be happy to help you.

  • NuvAnand9's avatar
    NuvAnand9
    Cover User
    5 years ago

    Hi there, Help me with any solution if you have

    I had to pay one of the employee using payroll categories BACK PAY ( which I also linked as GROSS PAYMENTS ), however, when I run payroll reporting for EOFY, I can not see the BACK PAY amount adding up to GROSS PAYMENTS. I did $0.00 payrun for that employee and closed MYOB and opened and re-run the report but its still not adding up. Let me know if you have any solution to this

     

    Thanks

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.