Did the Single Touch Payroll report work OK after you pushed it through? I am having the same issue with one of my employees who sacrifice a % of their income rather than a set $ amount each pay.
Hi
My report to the ATO was rejected after submitting from the Web version.
Hi
I have just processed my 3rd payroll for the 2023 payroll year. I have one employee that salary sacrifices 100% of salary. I have been submitting this person's payroll separately and it has been rejected all 3 times. What should I do?
Thanks!
I have also now processed my third payroll for the year. I have ignored the error message each time, pressed record and the ATO has accepted each of my payrolls.
However, on reviewing the STP Payrun Summary Report reports of the accepted payruns, it appears that:
- the salary sacrifice amounts for each payrun are shown as positive amounts, as they always have been since our conversion to STP Phase 2 in May 2022, and
- the YTD salary sacrifice amounts are shown in brackets (i.e. as negative amounts), but this is also as they always have been since our conversion to STP Phase 2 in May 2022.
I'm sure the tech people at MYOB are already aware of this, but wondered whether people using the web version to push through payroll reports have different outcomes (positive amounts for both current payroll and YTD, perhaps), or whether the outcome is the same (positive amounts for current payroll and negative for YTD) and they just don't receive the error message we get using the desktop version.
I have just done my first payroll for January 2023 and have also received this message.
So 2 questions to MYOB:
-This glitch has been reported months ago, when will it be fixed?
-How do I access the report showing what the ATO is receiving?
I have also pushed this through and go the message, 'accepted with errors', not sure if there is anyone I can contact on 3 January.
