Help! Annual leave accrual

Hi everyone,

I have a question that I can't seem to find the answer to.

I have 2 employees that were hired under permanent casual terms. One was hired in 2020 and the other in 2019. We have now made these 2 employee's full time permanent (changing their status from casual to fulltime & permanent in the "personal details" tab) and I am having trouble getting MYOB to accrue annual leave, personal leave and making MYOB record the leave on the pay advice slips.

At a glance it appers that all relevant settings have been selected under the "personal details" > "payroll details" tab and also in the "entitlements" tabs in employee cards when comparing them to our existing fulltime employee cards. However, when completing a pay run I am finding that their personal and annual leave amounts are not being recorded on their pay advice, even though the "print on pay advice" boxes have been ticked. Is this because there is no leave calculating and as a result, there is no leave to show? It should still show a provision for this even though there is a zero balance, I thought?

I have run an "entitlement balance" report and have found that both employees are showing leave accrued this way. Why would it not show under the "entitlements" tab?

Both of our workers took personal leave this week, so after completing the pay run I decided to run another "entitlement balance" report and it has now shown that one worker took 8 hours of leave and the other one has no taken leave recorded. Both cards are set up exactly the same. Any ideas?

I hope that this makes sense, it is hard to explain!