Forum Discussion

pinnair's avatar
pinnair
Contributing User
8 months ago

Hesta Super Error

New employee set up on Employee self-onboard. Super fund used Hesta. When searching on how to fix this problem (this fund can no longer accept super payments), the error has been around since 2022. ...
  • Shella_A's avatar
    Shella_A
    8 months ago

    Hi pinnair,

     

    Thanks for your post and for providing the error message.

     

    My apologies for the late response. The error can occur when the super fund has had some changes, e.g., merged or renamed. I'd suggest using this current Super Fund list to verify the fund details; it's best to look up the fund based on its SPIN or USI instead of the fund name. You may refer to the updated Super Fund details below:

     

     

    To answer your question, it is correct that you need to follow the following steps below to fix the issue:

    1. Rename the existing Hesta fund (for example, to Hesta Super*).
    2. Create a new Hesta Super using the same details.
    3. Link employees to the new fund.

    After these steps, when you go back to pay superannuation, the new fund should be updated correctly, and you should be able to proceed with super payments without getting this error message.

     

    If the issue persists after following those steps above, please let us know so we can investigate further.

     

    Otherwise, if my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

     

     

    Kind regards,

    Shella

Shella_A's avatar
Shella_A
MYOB Staff

Hi pinnair,

 

Thanks for your post and for providing the error message.

 

My apologies for the late response. The error can occur when the super fund has had some changes, e.g., merged or renamed. I'd suggest using this current Super Fund list to verify the fund details; it's best to look up the fund based on its SPIN or USI instead of the fund name. You may refer to the updated Super Fund details below:

 

 

To answer your question, it is correct that you need to follow the following steps below to fix the issue:

  1. Rename the existing Hesta fund (for example, to Hesta Super*).
  2. Create a new Hesta Super using the same details.
  3. Link employees to the new fund.

After these steps, when you go back to pay superannuation, the new fund should be updated correctly, and you should be able to proceed with super payments without getting this error message.

 

If the issue persists after following those steps above, please let us know so we can investigate further.

 

Otherwise, if my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

 

 

Kind regards,

Shella

biggerfish's avatar
biggerfish
Contributing User
4 months ago

Hi Support

 

I just tried this fix and still getting same error.. any ideas how we can process this super please?

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