Negative Super not shown in Pay Liabilites

Thanks but the thread you provided was on issue where the negatives appeared in "Pay Liabilities", it's not for our case, there was no negatives in "Pay Liabilities" but the negatives appeared in "Pay Super" which is the bigger issue as we pay our Supers using Pay Super.

The Support Team replied with a different answer than here which I find it weird as your Team doesn't have the same replies.

Yes, I will send the screenshot so you can better understand this. I will pm you.

Thank you.

Hello Genreve,

There;s another MYOB Support Team said otherwise, he said Pay Super does not accept negatives and that it will not offset if I tick -250 and +250.

Can you I pm you and show you the screenshot?

Thanks Doreen, do you mean I can include the negatives when I click " Pay Super" as long as it arrived at the correct net effect? Because I thought it will reject any negatives.

Say -100 , then +100 , it was suppose to net off and that I can tick them both when generating " Pay Super" so the net effect is the staff won't be paid any Super?

Is this correct?

Thanks for your reply, Earl.

No we didn't reverse Manage Payments.

The payslip was reversed due to fixing the pay runs.

So we need to match the negative Super to the initial payslip so they contra off.

But we are not able to do it as it doesn't have that negative Super inside Pay Liabilities - Super.

However, the negatives appeared when we click Pay Super.

How do we match it if it's not appearing inside Pay Liabilities as I think negatives are not allowed in Pay Super?

Hi Sue1234,

Even if you reverse a transaction in the Manage Payments window, it will not show as a negative amount in the Pay Liabilities screen. You will need to identify the transaction and process it accordingly in the Pay Liabilities screen. 

I hope this helps!

Regards,
Earl