Forum Discussion

Kraeng's avatar
Kraeng
Experienced Cover User
4 years ago

Pay Super

When trying to process superannuation payments I am receiving this message: Sorry, you haven't been given permission to record payments. You'll need to either get the business owner to give you pe...
  • Melisa_D's avatar
    Melisa_D
    4 years ago

    Hi Kraeng, 

     

    Thank you for your post. So I can take a look into this for you, can you please confirm the file ID of the file you're having troubles processing super for (This can be found by going to Help > About MYOB AccountRight) ? Also, is the email address you're using for the forum the email address that you use for pay super ?

     

    Do let me know, I'm happy to assist. 

LBG's avatar
LBG
Cover User

Hi, I'm having problems processing the super on my second MYOB business account. When I try and pay the super it says I'm not authorised to?

Melisa_D's avatar
Melisa_D
Former Staff
3 years ago

Hi LBG, 

 

Thanks for your post. If you're still experiencing this can you please send me a private message with your product serial number and email address used. 

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