Payroll Calculated Rate Issue

Question

Hi MYOB Community!I keep having a reoccurring issue when a particular staff member takes leave. Whenever I process leave hours the staff members calculated rate drops. I've checked her card and the payroll category and nothing is jumping out as the problem.So far I’ve been correcting this manually but I forgot the other day and it causes some upset which I’d like to avoid.Screenshots included for payslip and card file.

sam_r · Answer

Hi&nbsp;Laura_JBC,
&nbsp;
Thanks for reaching out, and Welcome to the Community Forum!
&nbsp;
So that we can assist you further, could you please provide a screenshot of the Annual Leave Pay Item setup that shows the calculation rate, etc? Example below:
&nbsp;

&nbsp;

laura_jbc · Answer

Hi Sam&nbsp;Here you go :)&nbsp;&nbsp;Thank you

sam_r · Answer

Hi&nbsp;Laura_JBC,
&nbsp;
Thanks for sending that through.&nbsp;
&nbsp;
If the employee will be getting paid the regular hourly rate for this leave, I recommend selecting the first option 'Regular rate multiplied by'.&nbsp;
&nbsp;
If you are still having trouble after selecting that option, please do let me know.&nbsp;
&nbsp;

wac1 · Answer

I have exactly the same problem but using the Higher Duties payroll category.&nbsp; There is nothing wrong with either the payroll category setup or the employee setup.&nbsp; Is this a MYOB issue?

sam_r · Answer

Hi&nbsp;WAC1,
&nbsp;
You may not have your category set up correctly. Could you please advise which option is selected for the 'Pay Rate'?

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