Forum Discussion

Denise102's avatar
Denise102
Experienced User
3 years ago

Payroll entered twice

Hi, While uploading the pay run to the ATO, the transaction timed out, so I ran it again and now the transactions have shown up twice. I only paid the employees once. How do I fix this?
  • Sam_R's avatar
    Sam_R
    3 years ago

    Hi Denise102,

     

    Thank you for your post.

     

    Although this error is not common, I have seen this occur when Accountright encounters a connection/time-out error. In this case, you will need to reverse the duplicate pay run. Please find a step-by-step guide below on doing a reversal in your software:

     

    Please let me know if you have any further queries. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Sam_R's avatar
Sam_R
Former Staff
3 years ago

Hi Denise102,

 

Thank you for your post.

 

Although this error is not common, I have seen this occur when Accountright encounters a connection/time-out error. In this case, you will need to reverse the duplicate pay run. Please find a step-by-step guide below on doing a reversal in your software:

 

Please let me know if you have any further queries. 

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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