Forum Discussion

Vicki66's avatar
Vicki66
Experienced Cover User
5 years ago

Payroll not recording

Tried to process first payroll of the new financial year.  Entered all pays but it didn't process and all pays were lost.  We tried again and the same thing happened.  Also receiving notifications th...
  • Komal_S's avatar
    Komal_S
    5 years ago

    Hi Vicki66 


    If your file is online, can you please send us your serial number by a Private Message so we can run an online script to try fixing this issue.

Komal_S's avatar
Komal_S
MYOB Staff

Hi Vicki66 


If your file is online, can you please send us your serial number by a Private Message so we can run an online script to try fixing this issue.

Aushotels's avatar
Aushotels
Experienced Cover User
5 years ago

I have exactly the same problem and need to process a payroll this afternoon. Can you advise please?

  • Vicki66's avatar
    Vicki66
    Experienced Cover User
    5 years ago

    Aushotels Komal_S  please contact a MYOB moderator so that they can run a script on your company file.  This has worked for me.

     

    Vicki 

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