Forum Discussion

FMTBS's avatar
FMTBS
Contributing User
3 years ago

First payroll of the year won't record

Using MYOB AccountRight Version 2022.5.

The first payroll of the year won't record.

When I enter the payroll everything looks fine including in the Payroll Verification report but when I click record everything is zero on the next page and the entire payroll has disappeared.

Is there a way to have this fixed?

  • Sam_R's avatar
    Sam_R
    3 years ago

    Hi FMTBS,

     

    Thanks for sending those details. I've run the script over that file so you should be able to process pays now.

     

    Please close, then re-open your software before attempting the process agiain

     

    Let me know if you continue to have problems.

  • Sam_R's avatar
    Sam_R
    Former Staff
    3 years ago

    Hi FMTBS,

     

    Thanks for your post.

     

    If you could please provide the last 4-digits of your serial number + Company File ID this relates to (Help>About MYOB AccountRight>Company File ID:__), I'd be more than happy to assist with this. 

    • FMTBS's avatar
      FMTBS
      Contributing User
      3 years ago

      Hi Sam,

      Serial No 0160

      Company File ID: 2

      • Sam_R's avatar
        Sam_R
        Former Staff
        3 years ago

        Hi FMTBS,

         

        Thanks for sending those details. I've run the script over that file so you should be able to process pays now.

         

        Please close, then re-open your software before attempting the process agiain

         

        Let me know if you continue to have problems.

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