Forum Discussion

Vicki66's avatar
Vicki66
Experienced Cover User
5 years ago

Payroll not recording

Tried to process first payroll of the new financial year.  Entered all pays but it didn't process and all pays were lost.  We tried again and the same thing happened.  Also receiving notifications th...
  • Komal_S's avatar
    Komal_S
    5 years ago

    Hi Vicki66 


    If your file is online, can you please send us your serial number by a Private Message so we can run an online script to try fixing this issue.

Komal_S's avatar
Komal_S
MYOB Staff

Hi Vicki66 


If your file is online, can you please send us your serial number by a Private Message so we can run an online script to try fixing this issue.

Cyan1's avatar
Cyan1
5 years ago

Hi,

 

I have had the exact same issue. Can you help with a solution please?

 

Thanks and kind regards,

  • Vicki66's avatar
    Vicki66
    Experienced Cover User
    5 years ago

    Hi,

     

    You will need to contact a MYOB Moderator to run a script over your company file before you can process a payrun for July 2020.  This has worked for me! 

    • Komal_S's avatar
      Komal_S
      MYOB Staff
      5 years ago

      Hi Cyan1 

       

      If your file is online, please send us a Private Message with your serial number so we can run the script.

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