Forum Discussion

belindahowie's avatar
belindahowie
Experienced Cover User
3 years ago

Payroll Not Recording

Hi,   MYOB AR payroll is not processing. It was working yesterday.
  • Komal_S's avatar
    Komal_S
    3 years ago

    Hi belindahowie 


    I'm unable to locate the account, are you able to send me the complete serial number by Private Message.

     

    Update: Issue fixed^KS

Komal_S's avatar
Komal_S
MYOB Staff
3 years ago

Hi belindahowie 


Are you getting any error message while trying to process payroll? If yes please confirm the last 4 digits of the serial number, company file name and company file ID so we can check what's causing it.

  • belindahowie's avatar
    belindahowie
    Experienced Cover User
    3 years ago

    Last 4 digits are 1706. Payroll is recorded but not showing any payments at step 3, not is it asking for STP lodgement.

    • Komal_S's avatar
      Komal_S
      MYOB Staff
      3 years ago

      Hi belindahowie 


      I'm unable to locate the account, are you able to send me the complete serial number by Private Message.

       

      Update: Issue fixed^KS

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