Forum Discussion

Helen17's avatar
Helen17
Experienced User
5 years ago

PaySlips - default form can not be found error message

I have just processed our weekly pays and found that I could not email payslips to employees.

An error message has popped up , please see attached.

Assistance required!!!

 

  • Komal_S's avatar
    Komal_S
    5 years ago

    Hi Helen17 

     

    Thank you for your post.

     

    This error message is generally resolved by confirming the file. Can you please try confirming your company file by going to Help--> Confirm Company file and check if you are then able to email the payslips. 

     

    Please let us know how you go with that. 

  • Komal_S's avatar
    Komal_S
    MYOB Staff
    5 years ago

    Hi Helen17 

     

    Thank you for your post.

     

    This error message is generally resolved by confirming the file. Can you please try confirming your company file by going to Help--> Confirm Company file and check if you are then able to email the payslips. 

     

    Please let us know how you go with that. 

    • Helen17's avatar
      Helen17
      Experienced User
      5 years ago

      Hi Komal_S

       

      No, this did not correct the issue.

      • Komal_S's avatar
        Komal_S
        MYOB Staff
        5 years ago

        Hi Helen17 

         

        In that case, can you please send me a Private Message  with your serial number and I will check if there is something else causing it.