Forum Discussion

Helen17's avatar
Helen17
Experienced User
5 years ago

PaySlips - default form can not be found error message

I have just processed our weekly pays and found that I could not email payslips to employees.

An error message has popped up , please see attached.

Assistance required!!!

 

  • Hi Helen17 

     

    Thank you for your post.

     

    This error message is generally resolved by confirming the file. Can you please try confirming your company file by going to Help--> Confirm Company file and check if you are then able to email the payslips. 

     

    Please let us know how you go with that. 

  • Hi Helen17 

     

    Thank you for your post.

     

    This error message is generally resolved by confirming the file. Can you please try confirming your company file by going to Help--> Confirm Company file and check if you are then able to email the payslips. 

     

    Please let us know how you go with that. 

    • Helen17's avatar
      Helen17
      Experienced User

      Hi Komal_S

       

      No, this did not correct the issue.

      • Komal_S's avatar
        Komal_S
        MYOB Staff

        Hi Helen17 

         

        In that case, can you please send me a Private Message  with your serial number and I will check if there is something else causing it.