Forum Discussion

Mantova's avatar
Mantova
Experienced Cover User
7 months ago

Phase 2 - Report shown as SENT and not ACCEPTED since 30-04-24

Hi team I processed one pay on 30-04-24 but the ATO still has the status as SENT not ACCEPTED? How do I check this with the ATO? is there an email to request the acceptance of the report> Please adv...
  • Earl_HD's avatar
    Earl_HD
    6 months ago

    Hi Mantova,

    Thanks for your response. I suggest sending an update event, which is where you sync the payroll totals in MYOB with the figures held by the ATO. This is a quick way to ensure that the ATO has the most up-to-date year-to-date payroll figures for your employees. For more detailed information on how to do this, please refer to this help page. View Single Touch Payroll reports

    Feel free to post again, we're happy to help!

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

    Regards,
    Earl

Mantova's avatar
Mantova
Experienced Cover User

Hi Sheila 

Thank you for your reply but unfortunately it is still shown as sent, however before I contact the ATO I think there is a problem with the date box on the Payrun menu. When I click on "Payruns" if you want to look at the date of 30/04/24 you have to arrow back from May to April but it takes you to 2023.  On the second date box when you click on the arrow back it takes you one month to 2024. When you click on the actual payrun for $ 151 it brings up the pay processed on 30/04/23 of $ 302 so I think this might be causing the issue. Screen shots attached.

Regards Robyn

Mantova's avatar
Mantova
Experienced Cover User
6 months ago

Hi Sheila

Further to my ealier reply I meant to send the screen shot of clicking on the payrun of $ 151 and it brings up the

$ 302 payrun of 2023

  • Shella_A's avatar
    Shella_A
    MYOB Staff
    6 months ago

    Hi Mantova, 

     

    Thanks for the prompt response and for providing those helpful screenshots. Given that you have successfully sent a pay run to the ATO after the previous pay run was sitting as status,. It simply indicates that STP sends the payroll data that is recorded in your file, so the first step in dealing with this is to check that the correct pay runs are recorded and the YTD amounts are correct in the payroll activity and payroll register reports. 

     

    If they are, process an update event with the payment date as the current date and send through STP. That will update the YTD amounts with the ATO.

     

    Let me know how you'd go with this and if you require further help.


    If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

     

     

    Kind regards,

    Shella

  • Mantova's avatar
    Mantova
    Experienced Cover User
    6 months ago

    Hi Shelia

    thanks for your email reply.

     

    The Register and Activity Reports are correct.

    I had already sent through a zero update report to the ATO. Did you mean I need to run that 30/4/24 Payrun again but at todays date 06/05/24 with zero amount?  I might have misunderstood. Please confirm  thank you 

     

    Regards Robyn

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      6 months ago

      Hi Mantova,

      Thanks for your response. I suggest sending an update event, which is where you sync the payroll totals in MYOB with the figures held by the ATO. This is a quick way to ensure that the ATO has the most up-to-date year-to-date payroll figures for your employees. For more detailed information on how to do this, please refer to this help page. View Single Touch Payroll reports

      Feel free to post again, we're happy to help!

      If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

      Regards,
      Earl

      • Mantova's avatar
        Mantova
        Experienced Cover User
        6 months ago

        Thank you Earl, 

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