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SharonCC's avatar
SharonCC
Experienced Cover User
5 years ago

RDO total not printing on payslip

Hi All,   For the past 3 years the RDO entitlement was printing on my employees payslip.  The amount he has owed/accrued is 25 hrs however the payslip is showing -14.40 hrs (which is the ytd amount...
  • Tracey_H's avatar
    Tracey_H
    5 years ago

    Hi SharonCC 

     

    In the employee card>>Payroll details tab>>Entitlements, did you remove the carry over hours? That field needs to be 0 so that the YTD and Total will be reduced by the carry over hours. Then when you process the void pay for the carry over hours, the YTD and Total should be then be increased so that the hours owing are correct.

     

    Please let me know how you go with this.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Tracey_H's avatar
Tracey_H
Former Staff
5 years ago

Hi SharonCC 

 

I just wanted to update you on this issue. Our teams have been working on a fix for this which will deployed in the next few days for online files. If your company file is online, you won't need to do anything. If your file is offline, the fix will be included in the 2020.2 update.

 

We do apologise for the inconvenience and appreciate your patience.

 

Please do let us know if you need further help.

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