Forum Discussion

Yuls's avatar
Yuls
Experienced User
6 years ago

Re: Payroll Processing Error - payroll is not recording

Hi,   Sorry to jump here.   I had this error last week when processing payroll, but I manage to get through it and posted. I have reported to the ATO and payroll is showing in my payroll reportin...
  • Maxine_BC's avatar
    Maxine_BC
    6 years ago

    Hey Yuls,

     

    Take a look at Correcting mistakes with STP as I think you will find the information useful. Take particular note of the "My Reporting Categories are set up wrong" drop down tab.

     

    Your next payroll report to the ATO will correct this, or you can do so now by processing a $0 pay run.

     

    Please feel free to start a new post if you have any more questions.

     

     

     

Isabel75's avatar
Isabel75
Contributing Cover User

Hi Yuls,

 

How did you manage to get through your payroll?

I am still on hold to MYOB 40 minutes and I am worried I am going to miss payroll cut off.

I have even broken the file in half and it still won't process.

Did you load up a new version of MYOB or did they help you process it?

Any help would be greatly appreciated.

 

Thanks

Isabel

 

Isabel75's avatar
Isabel75
Contributing Cover User
6 years ago

Hi MYOB,

 

I have been on hold for an hour and 48 minutes and still no answer.

I have however solved my own problem.

I have had to feed my 135 employees in batches of no more than 50.

This is how we use to do it years ago we seem to have lost some functionaliety with the new version 2019.2.1.

The problem with doing it this way is that I made the changes to my payroll then ran the batches, it doesn't always save the changes made at the processing stage.  Very had to reconcile.

Can we please look at increasing the capability back so I can run 135 employees in one go.

 

Kindest Regards

Isabel

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