Hi Tracey_H ,
Thank you for your message. I have send you message with details and added payroll report as an image however image was removed from my message and it did not allow me to attach pdf version.
it did not have choose file when i mesaaged privately. Can you please let me know how can i send you pdf or jpeg reports that you requested.
Kind regards,
ND
Hi NDMYOB
I have received your messages and screenshots. We do need users to send screenshots exactly as you have, ie, using the snipping tool and uploding by clicking on Photos. We don't want users to send PDFs or jpegs.
I will raise a ticket for that repair and the Data File Repair team will be in touch with you with instructions.
Thanks Tracy. Appreciate you help.
Kind regards,
ND
Hi Tracey_H ,
No one from MYOB has contacted me yet about it. I am a bit anxious as we need to finalise payroll this month.
I was wondering if we can get it resolved before the end of this week?
Kind regards,
ND
Hi NDMYOB
An email was sent to the primary contact and also to the email address you sent me in a private message on the 4th June. You need to follow the instructions in that email to upload your file for repair.
Please don't hesitate to post again if you need help in the future.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
