Forum Discussion

kirraBrookies's avatar
kirraBrookies
Contributing User
3 years ago

Re: URGENT: First payroll of the year not recording

HI,

I'm having the same issue, can you please help me Melisa

 

last 4 digits of serial number 0049, file 343309

 

 

 

  • Melisa_D's avatar
    Melisa_D
    3 years ago

    Hi kirraBrookies, 

     

    Thanks for your post. I'm having troubles locating that serial number, can you please send me a private message with the full serial number and the file ID of the file (This can be found by going to Help > About MYOB AccountRight). 

     

     

    Update: Script has been run over file. 

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    3 years ago

    Hi kirraBrookies, 

     

    Thanks for your post. I'm having troubles locating that serial number, can you please send me a private message with the full serial number and the file ID of the file (This can be found by going to Help > About MYOB AccountRight). 

     

     

    Update: Script has been run over file. 

    • LMcKay's avatar
      LMcKay
      Contributing User
      3 years ago

      Hi Melissa, 

       

      We are having the same issue and im having trouble speaking to anyone over the phone. 

      Our serial ID ends in 6099. 

      • Melisa_D's avatar
        Melisa_D
        Former Staff
        3 years ago

        Hi LMcKay, 

         

        Can you please confirm the file ID of the file so I can run the script over it (This can be found by going to Help > About MYOB AccountRight). 

         

        Also please sign out of your file in the meantime. 

    • Nqpetro's avatar
      Nqpetro
      Contributing Cover User
      3 years ago

      Hi Melisa

       

      We also have issue processing a payroll in the new financial year. Please help.

       

      Our last digits 6079.

      • Nqpetro's avatar
        Nqpetro
        Contributing Cover User
        3 years ago

        We are processing a first payroll this financial year, and after selecting record it comes with zero value and all proceed payroll transactions disappear.

         Need to process urgently as wages are sacred!!

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