Forum Discussion

YasminG1's avatar
YasminG1
Valued User
3 years ago

Scam Email - Your STP 2 deferral deadline is approaching fast.

Hi Myob Team,   I just received an email and was wondering if this is a scam email as the address is unusual:   %%FromName%% <enterprise@email.myob.com> Subject:  Your STP 2 deferral deadline is...
  • Steven_M's avatar
    Steven_M
    3 years ago

    Hi YasminG1 

     

    We are in the process of reminding our user base that the Single Touch Payroll (STP v2) deadline is fast approaching and we do recommend transitioning ahead of time. We are communicating those reminders through a variety of channels, one being direct email.

    The email you would have received is true and NOT a scam email. I have checked and verified that email was sent based on your company file.

Steven_M's avatar
Steven_M
Former Staff
3 years ago

Hi YasminG1 

 

We are in the process of reminding our user base that the Single Touch Payroll (STP v2) deadline is fast approaching and we do recommend transitioning ahead of time. We are communicating those reminders through a variety of channels, one being direct email.

The email you would have received is true and NOT a scam email. I have checked and verified that email was sent based on your company file.

  • YasminG1's avatar
    YasminG1
    Valued User
    3 years ago

    Thanks Steven.

     

    Just checking as it is unusual to see the %% symbols in the email address and in light of all the scams ie Optus, Medibank etc just making sure..

    • Steven_M's avatar
      Steven_M
      Former Staff
      3 years ago

      Hi YasminG1 

       

      Speaking with the team, it does appear that there was an error relating to the communications that did come out in regards to the sender you mentioned. Our teams are looking at rectifying that error and will be looking at re-issuing the comms. to the impacted users. 

      Apologies for the confusion. Our team is looking into the process now to get that sorted for next time. Thanks for raising it.

      • YasminG1's avatar
        YasminG1
        Valued User
        3 years ago

        Hi Steven,

         

        Thats ok.    Perhaps like myself, many users would NOT have opened the email as they would have thought the same that the email was scam and that would have impacted the communications MYOB was trying to relay.

         

        All good  I received the revised email with the correct sender from <noreply@email.myob.com> late last night, and was comfortable to open the email accordingly  :)

         

        Have a great day!

         

         

         

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