Forum Discussion

ruthmcgormanman's avatar
ruthmcgormanman
5 months ago

STP EOFY finalisation

Hi,

 

I have finalised the last pay for the 2023-24 financial year and reconciled wages in payroll to the GL and our STP reporting to the ATO for the year. 

 

I have entered the RFBA, selected all employees and selected "Finalise and notify the ATO".

 

I enter my name as the "Employer (authorised employee)" Authorised sender. At this point it fails and there's an error message that reads "Something went wrong. Please try again or refresh the browser". I have tried again and refreshed the browser (Edge and Chrome) repeatedly over the past five days but I still get the same message. I've logged a support ticket with MYOB but there is no response.

 

Is anyone else getting this error? Does anyone know how to get around this and finalise their EOFY STP?

 

Thanks

browser
  • lisag74's avatar
    lisag74
    Contributing Cover User
    5 months ago

    I figured out my issue was only with the employee with a RFBA amount.

    • benpahl's avatar
      benpahl
      Contributing User
      5 months ago

      What was the issue? I've got a dozen RFBA staff. Anything in particular? 

  • Jemar_C's avatar
    Jemar_C
    Valued User
    5 months ago

    Hi ruthmcgormanman,

     

    Thanks for your post. This error of "Something went wrong. Please try again or refresh the browser" can be fixed by using a different browser, using a private window, and clearing the cache of your browser.

     

    Feel free to write a post if you need further assistance.

     

    Cheers,

    Jem

  • lisag74's avatar
    lisag74
    Contributing Cover User
    5 months ago

    Hi Ruth.

    I am having the same issue. I have tried numerous times and it won't send. Were you able to send it eventually?

    Thanks

     

  • benpahl's avatar
    benpahl
    Contributing User
    5 months ago

    I am having the same issue, tried a private window and go the same error message. Might wait until post 30/6 then try again?

  • lisag74's avatar
    lisag74
    Contributing Cover User
    5 months ago

    The RFBA amount the tax accountant advised me to enter was incorrect so the ATO wouldn't accept the finalisation for that particular employee.

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