Forum Discussion

Kristyh1's avatar
Kristyh1
Trusted User
3 years ago

STP Error SBR.GEN.AUTH.008

i Set up my client STP back in July 2021 and they have just noticed that all of there STP reporting has rejected to the ATO.   When i logged in with my credentials I was able to report a NIL payrun...
  • Tracey_H's avatar
    Tracey_H
    3 years ago

    Hi Kristyh1 

     

    The Software ID for a registered agent and a business are different.

     

    A registered agent's Software ID is connected to the agent's RAN and ABN. If you lodge STP for your clients you use your own Software ID.

     

    If a client is lodging their own STP reports, they would use their Software ID which is connected to the business ABN.

     

    ATO: Notify Software ID

     

    Please let us know if you need further help.