Forum Discussion

Deandrea's avatar
Deandrea
Contributing User
2 years ago

STP No Longer Required

Hi,   I no longer require STP for my company file, will my Subscription decrease?   Regards Andrea
  • Princess_R's avatar
    Princess_R
    2 years ago

    Hi Deandrea,

     

    Thank you for your response.

     

    As you have an AccountRight perpetual license file, you are welcome to use your company file locally after the cancellation of your subscription. Take a backup of your online file (File > Back up). Once that backup has been taken, you would go to File >> Restore and select to restore to a library on your computer.

     

    It'll be sad to see you go. However, if you'll be canceling your account subscription, please refer to this Help Article, Cancelling your MYOB Subscription, which has detailed information to assist with this.

     

     

    Are we able to solve your concern? If yes, please click on "Accept as Solution". If not, please feel free to reply to this post, and we are more than happy to assist.

     

    Cheers,

    Princess

Princess_R's avatar
Princess_R
MYOB Moderator

Hi Deandrea 

 

Kindly confirm what product you are using and if your file is online. I understand that you no longer require STP. However, STP is already included in the live services as a product inclusion. In this case, this will not deduct your monthly charges.

 

Please feel free to post again, I'm happy to assist.

 

Cheers,

Princess

Deandrea's avatar
Deandrea
Contributing User
2 years ago

Hi Princess,

 

I no longer require STP or for the file to be on line.

 

Will that change my subscription?

 

Regards

Deandrea

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