Super Authorised but popup window said 2nd authorisation needed
I'm an authoriser of Super in our files and I completed the authorisation yesterday for 2 payroll files via SMS Code and the Status says Processing Payment. However I had a window pop up that said "Almost there!.... You've authorisaed the payment, but someone else also needs to authorise it". When our Pay Administrator logged in and went to the Manage Payments window the status also said Processing Payment and she couldn't do another authorisation. Does this mean that the direct debit will be taken from our bank acct today or if our Pay Administrator needs to approve it first - how does she do this? Thanks, Elka
Thanks Tracey_H , I assume that's due to the error in doubling of direct debits that's recently occurred and being looked into, and so the payment will only be taken out when resolved? Cheers, Elka