Forum Discussion

paylady's avatar
paylady
Cover User
2 months ago

Super fund details not loaded

We had a new employee start and while the box for Super Guarantee was ticked, the super fund details were not loaded. I am today trying to pay super but the report is not picking this employee up. ...
  • Doreen_P's avatar
    Doreen_P
    2 months ago

    Hi there paylady,

     

    If you're paying the super contribution directly from AccountRight, please ensure that the super fund setup has the "Pay directly from AccountRight" option ticked. Once this is done, run the report again to see if the employee's superannuation contributions are included. If you're not paying directly from AccountRight, you might need to re-create the super fund and link it to the employee. This should help in ensuring that the super contributions are correctly picked up in the report. You can also check this link for more information.

     

    Best regards,

    Doreen

Doreen_P's avatar
Doreen_P
MYOB Moderator
2 months ago

Hi there paylady,

 

If you're paying the super contribution directly from AccountRight, please ensure that the super fund setup has the "Pay directly from AccountRight" option ticked. Once this is done, run the report again to see if the employee's superannuation contributions are included. If you're not paying directly from AccountRight, you might need to re-create the super fund and link it to the employee. This should help in ensuring that the super contributions are correctly picked up in the report. You can also check this link for more information.

 

Best regards,

Doreen

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