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Feebie's avatar
Feebie
Trusted Cover User
3 years ago

Super not calculated on new employee

Hi there We had a new emloyee start early november and has earnt over $1000gross for the month.  Everything was ticked for Super - just like 7 other employees all the same - but her super details we...
  • Sam_R's avatar
    Sam_R
    3 years ago

    Hi Feebie,

     

    Don't worry, sending it as an 'updated' pay run will still be accepted by the ATO and will not dismiss previous pay runs either - It just helps the ATO identify the frequency in which you report your pay runs. 

     

    If you run into any more trouble do let me know, happy to help!

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users to find this information.

Mantova's avatar
Mantova
Experienced Cover User

Hi there

I had the same problem but its easy to fix. I've had a couple of emails this morning as I put up that I solved my own problem. All you need to do is go to NEW save and it will appear in the list, then go back in an put in the details. i think this changed after the last update. Its working perfectly doing it this way 

Regards Robyn

Feebie's avatar
Feebie
Trusted Cover User
3 years ago

Thanks for your reply - sorry, but I'm not understanding what you mean.... NEW where...?

 

I already added it as a Super fund so I cant add it again as it already has it.  All the boxes are ticked correctly - the only thing I can think is that the details were added at the end of the month prior to running the wages activity report.  Still her amount of super shows as zero - when clearly whe has earnt over $1000 gross for the month.

 

Have no idea what do do now to fix this.....

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