Forum Discussion

morrisonkd's avatar
morrisonkd
Experienced User
5 years ago

Superannuation not working out on employees payroll

Hi, I have newly set up accountright 2019.4 with only one employee in this accountright.  The other accountright (same version), the employees superannuation is working perfectly.  But this one compa...
  • Komal_S's avatar
    Komal_S
    5 years ago

    Hi morrisonkd 

     

    In order to rule out any issues with the superannuation category itself, we will have to test a payroll transaction in future. In the new file, can you please enter a dummy payroll transaction for the month of april and check if it accrues any super. Do not record the transaction but only check for superannuation accrual on the Employee pay page before recording.


    Please note that even if you enter a fortnightly pay, super is calculated for the entire month. Therefore, if you have not noticed any super accrued in the first fortnight, the system would automatically adjust the super amount to be exact 9.5% of the total gross wages of the month in the next fortnight. Making manual super adjustments can cause the system to miscalculate super, therefore it would be recommended not to manually adjust super until the last pay of the month, as in most cases it won't be required.