Forum Discussion

WIP6210's avatar
WIP6210
Experienced Cover User
6 years ago

Unable to access certain employee card files

Good morning

My client is unable to open 2 employees card files and this is the error script, i have seen that this was resolved on a previous query by MYOB running a script?

Thanks 

Megan

 

AccountRight Application Error Report
=====================================
Application Version: 2019.1.22.366
Application File Version: 2019.1.22.366
Incident Id: 7318fe68-2b21-4293-a8d1-f15850d27b62
Time: Wednesday, 8 May 2019 8:41:09 AM

Code:
Unknown (0)


Message:
(Unknown): ShowUIView(CardDetail,...,...)


Stack Trace
----------------------------------------
1 : MYOB.Huxley.API.HuxleyApplicationException
----------------------------------------
MYOB.Huxley.API.HuxleyApplicationException: (Unknown): ShowUIView(CardDetail,...,...) ---> MYOB.Huxley.API.HuxleyApplicationException: (DataNotUniqueError): More than one EmployeePayrollDetails exists for employeeId = 2188

cardfile
Payroll
  • Steven_M's avatar
    Steven_M
    6 years ago

    Hi WIP6210 


    Thank you for confirming that information

     

    I've run the necessary script over the company file for you. This should allow you to open those employee cards.

     

    Just on a side note, the error has been linked to the Add Payroll Category button in the Pay Employee window and in particular, the Save changes for future pay runs option. My recommendation to limit this message from occurring is to:

     

    • Ensure that you have the latest payroll categories link to the employee prior to the processing the pays
    • If you do need to add a category to an employee mid-pay run, add that category but ensure Save changes for future pay runs is unticked. Once that pay has been added, go into that employee's card to add that payroll category.

     

    Let us know how you get on and if you require further assistance with this issue

  • Steven_M's avatar
    Steven_M
    Former Staff
    6 years ago

    Hi WIP6210 

     

    We would need to look at running a script over that company file. So we can do that can arrange for that to occur can you confirm the following information:


    Where the company file is stored i.e. online or local
    What the LAST FOUR DIGITS of the serial number is - Setup>>Company Information
    What is the company file ID - Help>>About AccountRight

    • WIP6210's avatar
      WIP6210
      Experienced Cover User
      6 years ago

      Thanks Steve

      The file is online

      5910

      11

      Ill advise the client of the action you will take so they are aware. Will they need to be out of the file?

      Regards

      Megan

      • Steven_M's avatar
        Steven_M
        Former Staff
        6 years ago

        Hi WIP6210 


        Thank you for confirming that information

         

        I've run the necessary script over the company file for you. This should allow you to open those employee cards.

         

        Just on a side note, the error has been linked to the Add Payroll Category button in the Pay Employee window and in particular, the Save changes for future pay runs option. My recommendation to limit this message from occurring is to:

         

        • Ensure that you have the latest payroll categories link to the employee prior to the processing the pays
        • If you do need to add a category to an employee mid-pay run, add that category but ensure Save changes for future pay runs is unticked. Once that pay has been added, go into that employee's card to add that payroll category.

         

        Let us know how you get on and if you require further assistance with this issue

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