Forum Discussion

Prachi_T's avatar
Prachi_T
4 months ago

Unable to access employee card

Hi, I have been unable to access/open 2 particular employee cards. Could you please suggest how I solve this problem, thanks.
  • Earl_HD's avatar
    Earl_HD
    4 months ago

    Hi Prachi_T ,

    Thank you for the information. I've implemented some backend changes that should resolve the issue. If you have any further questions or concerns, please don't hesitate to reach out. We're here to assist you! 

    Regards,
    Earl

Earl_HD's avatar
Earl_HD
MYOB Moderator

Hi Prachi_T ,

Welcome to the Community Forum!

Thank you for reaching out. We have an online script that we can run on your file to resolve this issue. Could you please reply with the last four digits of your Serial Number and Company File ID? Thank you!

Looking forward to your response.

Regards,
Earl

Prachi_T's avatar
Prachi_T
4 months ago

Hi Earl, the last 4 digits of the serial number are 9032 and company file ID is 1. 

Thanks